Customer Help
FromAtoZgifts™ Goal is for every experience to be a 5 Star Experience! Something go wrong? Let us know!
Common purchase queries answered
Orders and Shipping
Due to the expansion of FromAtoZgifts™ shipping locations worldwide we try to get items out to you in 24 to 72 hours. Some of our warehouses are a bit slower but we all are constantly striving for our founder’s Same Day Shipping standard. If you are lucky enough to order directly from our founder in Texas. All will be shipped same day with tracking scans in under 24 hours or less! Shop the Same Day Shipping! category in our shop!
Shipping and transit times will always vary by carrier but we strive to get it in their hands ASAP!
Custom Items and Preorder or Backorder items are going to naturally take much longer. See our Shipping & Tracking Section under Helpful Info for additional info on Ship times!
*All Designer Luxury Items @FromAtoZgifts May take additional time due to our Double Authentication Process before Shipping!*
Account Creation is Available under the My Account section of our site.
If you click on My Account at the top right of the page it will show a selection for Account info. Please click on that. Under addresses update your info and save your progress. It is always good to login to your account before checkout and verify your addresses.
If you click on My Account at the top right of the page it will show a selection for Account info. Please click on that. Under addresses update your info and save your progress. It is always good to login to your account before checkout and verify your addresses.
All items shipped by FromAtoZgifts™ will have a tracking number. Each carrier has various tracking options but if you need help let us know.
* All Designer Luxury Items May have additional Tracking due to our unique Double Authentication Process. Some designer items will ship directly from World Class Authenticators. FromAtoZgifts™ strives to get your items to you quickly and accurately, every time!*
We do not store your payment info unless you request us to. Our encryption and unmatched security protocols will securely guard any information you do wish to store.
As per law we do charge tax when it is required.
We are working @FromAtoZgifts™ on expanding to the worldwide market as we type. Stay tuned we have big plans for expansion!
Some orders will ship from one location in one package. However, due to our recent expansion. It is possible for orders to ship in multiple packages from multiple warehouses.
FromAtoZgifts™ proudly expanded their fulfillment warehouses worldwide to offer you a wider variety of products at extraordinary prices! If at anytime you have any issues, feedback, or just want to chat about your order send us a message via the Contact Us page. We are expanding only to offer you more! If we need to change something to better serve our customers we are open to hearing from you.
We hope you never need to but if you do, Please see below!
Returns and Exchanges
We traditionally do not accept returns due to the vast number of items we carry. However, Each Return is on a case by case basis! Surely, we want you to be happy so always Contact Us first and we can discuss your personal circumstances.
Oh No! That for sure is not what we strive for! Please Contact Us immediately with photos of the mix up and we will get it sorted ASAP! Pease note this is an extremely rare occurrence and should never happen but if it does please contact us immediately!
Unfortunately it is possible that things will or do get damaged in transit. This is rare but if it does occur please contact us immediately to resolve the issue.
*Please note if a Postal or Shipping Claim is filled we will need accurate photographic evidence of all damage & all Packaging materials.* Please Do not dispose of anything.*
Customer support is available via the Contact Us page on this site as well as via email.
Unfortunately we do not allow anyone to change or alter an address after checking out or payment is processed. However, We will cancel your order if you catch it fast enough.
*Please verify your address Before checking out or processing payment.*
This protects both sides from misuse or fraudulent activity!
If the order is in transit we will try to contact the shipping carrier to request your order be rerouted back to us.
This process is very time consuming & May not be possible in some cases.
*Please verify all shipping & billing info before checking out.*
Yes, FromAtoZgifts™ will have on each product preorder or backorder as an option if it is available for that particular item. Not all items are available for preorder or backorder but go ahead & drop us a line if you want them to be. We will see what we can do to accommodate.
Please note that due to the custom nature of an item or items we traditionally do not accept returns or allow cancellations. If for some reason it is on us! Let us know ASAP & we will always make it right!
Sadly, Our founder has been in online retail since the age of 16 & has seen it all. This is only being said for the ones who know who they are. We respect & honor our customers by weeding out those that make online shopping an unsafe place. FromAtoZgifts™ takes your safety & security seriously. We respect your honest account of events should they ever go a lil south of less than perfect.
@FromAtoZgifts™ always aims to provide amazing items at fantastic prices. If at anytime you truly feel any item on FromAtoZgifts™ does not reflect our standard of excellence. Please let us know via Contact Us!
Some products will be on a trial basis & or tested if we feel they just might not make the grade.
If it turns out you are correct & the product is not up to FromAtoZgifts™ standard. FromAtoZgifts™ will reward you for keeping our standard of excellence, well, Excellent!
FromAtoZgifts™ Values Your Opinion & Experience!
